. Brooktrout Board Initialisation Error Messages. ID: ZTN1399. This Zetafax technical note applies to: Zetafax version 9.1 and. Brooktrout TR114 and Trufax Analog fax boards are not supported on Windows XP. Only TrxStream. HOWTO: Install, configure and troubleshoot Brooktrout TRxStream boards. ID: ZTN1602. Install, configure and troubleshoot Brooktrout TRxStream boards. TR114 ISA. Yes. Yes. Yes. No. No. No. TR1034 PRI. Yes. TR114 PCI Analog Hardware Guide Document Number 930-412-81 Printed January 1999 410 First Avenue Needham, MA 02494-2722 781-449-4100 www.brooktrout.com.
Install, configure and troubleshoot Brooktrout TRx. Stream boards. ID: ZTN1. This Zetafax technical note applies to: Version 1. SP1 to Version 1. Summary. This document outlines the process involved for installing, configuring and troubleshooting a Brooktrout board. More information. Before you begin the installation of your Brooktrout board, you need to ensure the device is supported with your operating system and your version of Zetafax.
Brooktrout TR114 Fax/Voice. The following notes apply to the Brooktrout TR114 and Trufax ISA and PCI fax boards (with or without voice capability). TR114 Universal PCI Board Hardware Manual Software Version 4.3 Document Number 934-018-40 Issued October 2002. This chapter explains how to test your TR114 installation using Brooktrout’s configuration and diagnostic.
The Dialogic® Brooktrout® TR1034 Fax Boards are high-performance, intelligent boards that offer TDM (analog, DID, BRI, T1/PRI, E1/PRI) and IP-based fax capabilities. Recent Brooktrout Technology Brooktrout TR114 I2C Analog Modem (900-972-02) questions, problems & answers. Free expert DIY tips, support, troubleshooting help & repair advice for all Modems. Recent Brooktrout Technology Brooktrout TR114 P2L Modem questions, problems & answers. Free expert DIY tips, support, troubleshooting help & repair advice for all Modems. User manual. NOTE 3: Ensure that the correct Brooktrout card driver is installed. 1.3.2 If using a Brooktrout TR114 or Trufax analog card: 1. Switch off the computer where you want to install the Brooktrout Fax card. Dialogic® Brooktrout® TR1034 Fax Boards Datasheet 3 Technical Specifications Hardware Software-Selectable T1/ E1, Low Profile; PCIe only CPU speed 300 MHz Digital signal processors 1 multi-core (532 MIPS) Telephony interface.
Please look at the tables in the appendices to confirm your setup is supported. Zetafax version 1. Brooktrout Installation Please note: You need to run the Zetafax Server and check for updates before setting up your board (Help> > Check for updates). The following instructions are demonstrated in a video, if you would like to see the installation, configuration and troubleshooting process, please follow this link: HOWTO: Install, configure and troubleshoot Brooktrout TRx. Stream boards. Alternatively, each section has its own web video. Installing the board to your system. Click here for the web video.
Before installing the board into the PCI slot on your machine, you need to ensure the module number is set to 2 or higher (2- F in hexadecimal), this will ensure the firmware can be downloaded to the board. After booting up your machine, the found new hardware wizard should prompt you to install the drivers for the board. You can close the wizard, browse and run the following file: \zfax\SERVER\Boston\Trxstream\x. Zetafax Server installation folder, usually C: \Program Files\Zetafax Server\) This will install the drivers for your board into Windows. Configure the Brooktrout board. Click here for the web video.
Once you have successfully installed the drivers and configuration software, the configuration program will ask you where to store the configuration files for the board, select the default location and click ok. The contents of these files are less than 1. MB) If you are not prompted for the location of the configuration files, you may need to run the configuration console from Start> > Programs> > Brooktrout Configuration Manager. The Brooktrout configuration tool will display the various settings for your Brooktrout fax board, these will vary depending on your board, for example if you have an analogue board your configuration should look similar to the one below.
Generally, you will not need to configure any settings, as the default configuration will suffice; the only setting you should check at this point is the Country code under BTCall Parameters. If in the UK or Europe, you need to select the "European Community", otherwise select the necessary country. You may need to modify the call control parameters to suit your setup, these settings are explained below: Call Control Parameters> > Module x: PCM Companding - This should be set to "A" for the UK and Europe, or "Mu" for Japan and America. Datalink (BRI only) - Auto Detect should be fine for most connections, however, if you are having issues sending/receiving, you should manually configure this setting to match your setup. If your board is connected directly to the ISDN line, you should select "point to point", if you are connected to a PBX phone system, you will most likely need to select "point to multipoint". Call type - (BRI only) - Again, Auto should be fine for most connections, however, if you are experiencing issues you may benefit from specifying the type best suited for your setup.
UK ) Country code PCM Companding Datalink Call type Analog 0. N/A N/A N/A BRI/ISDN2e 0. A Auto Auto E1/ISDN3. A N/A N/A Once you are happy with the configuration of the board, click "Save" to save the configuration, then click "Apply". The new configuration should be downloaded to the board, if this fails, the board has not been installed correctly. You need to remove the board from the device manager (Right- click My Computer and select Manage> > Devices> > Computer Telephony> > TRx.
Stream. Right- click again and select Uninstall) (b) Uninstall the software (Start> > Control Panel> > Add/Remove software> > Brooktrout System Software> > Uninstall) reboot and start again. Repeat the above steps until you are able to apply the firmware to the board, if you are unable to apply the firmware to the board, Zetafax will not be able to initialise the board. Adding the board to Zetafax. Click here for the web video. Open the Zetafax configuration console (Start> > Programs> > Zetafax Server> > Zetafax configuration console) and select devices.
Right- click and select "Add", click Next and select "Brooktrout board" from the list of devices. Choose the board you have added to the system (remember to follow the table in the appendices to ensure you select the correct one), and click Next and Next again, Zetafax will try to apply the firmware to the board. Select the module number (default is 2) and specify the channels used and user to receive incoming faxes. Click Next and then click Finish. You have now added the board to the Zetafax Server.
When you start the Zetafax Server, you should see the board successfully initialise, and notice each of the channels status turn to "Idle". Troubleshooting. Click here for the web video. Provided you have installed and configured your board correctly, you should be able to initialise the board in the Zetafax Server. If you are unable to do so, there may be an issue with the versions of drivers for the board or Zetafax. You need to ensure the following files match the version of Zetafax (the files below are for v. BTBINIT. EXE - 1. DEVBTB. EXE - 1. 1.
Browse to the \zfax\SERVER\ folder, right click the file, select properties and open the version tab. You also need to ensure the correct driver is listed in the \zfax\SERVER\Boston\Trxstream\x. If these files do not match, Zetafax will not be able to initialise the board. You need to replace these files with the files listed in the following technote: http: //www.
You also need to ensure the driver installed in windows matches the version of the bostondlld. Browse to the following location and check the boston. C: \WINDOWS\system. Now that you have confirmed the file versions are correct, Zetafax should be able to initialise the board and send/receive faxes. If the board initialises and you are unable to send/receive faxes using the Zetafax server, you should try the fax diagnostic tools available from the cantata website. Using the fax diagnostic tool.
Click here for the web video. Cantata provides various tools to help troubleshoot their boards. You can download these tools from the Cantata website. The link below is for the TR1. SDK 5 (Zetafax 2. Fax. Voice. Diag. SDK_5. 0_ONLY. zip. Once you have downloaded and extracted the file, you need to run the FD5.
This tool will allow you to download the firmware and initialise the board which let you send a fax without the use of Zetafax. You need to follow these instructions to send a fax from the Fax diagnostic tool: If the "1. Driver" button is not greyed out, you need to click the button to install the drivers. Select "2. Telephony" to configure the settings outlined in step 1 of "configure the Brooktrout board" and press "apply" to download the firmware to your board. Select the drop down box and choose the module number for your board (default is 0x. Initialise" button. The port status should change from "Not Available" to "Waiting for Call" and the text box should change colour from white to green.
Now you can enter a fax number in one of the ports text box and press "current" under the "Dial/Send" section. If you are able to successfully send a fax, you need to follow these instructions: Backup the btcall. C: \Program Files\Brooktrout\config\ directory. Browse to the root of the fax diagnostic tools directory (the files downloaded from Cantata) and copy the btcall. Paste the files you just copied into the C: \Program Files\Brooktrout\config\ directory.
Launch the Zetafax Server and send a test fax. If you are unable to send a fax from this tool, you need to ensure your board is connected to the phone line correctly and that the line is active. Appendices. Please ensure your operating system supports the board you will install. Windows NT Server Windows 2. Pro Windows 2. 00. Server Windows XP Pro Windows 2. Server Windows Vista TR1.
PCI Yes Yes Yes No Yes No TR1. ISA Yes Yes Yes No No No TR1. PRI Yes Yes Yes Yes Yes No TR1. BRI Yes Yes Yes Yes Yes No TR1. Analog Yes Yes Yes Yes Yes No Trufax Analog Yes Yes Yes No Yes No Tru.
Fax Analog Ro. HS Yes Yes Yes Yes Yes No Tru. Fax BRI Yes Yes Yes Yes Yes No Please ensure the version of Zetafax supports the board you are planning to install.
Products to configure as a TR1. Tru. Fax 1. 00- Europe 1 Channel Loop Start; Universal PCI (Full size) 9. Tru. Fax 2. 00- R- Europe 2 Channel Loop Start; Universal PCI (Full size) 9. Tru. Fax 1. 00- R UK 1 Channel Loop Start; Universal PCI (Full size) 9. Tru. Fax 2. 00- R UK 2 Channel Loop Start; Universal PCI (Full size) Products which require Cantata SDK5 9. TR1. 03. 4 +u. P2.
C- R 2 port analogue combination DID 9. TR1. 03. 4 +u. P2. D- R 2 port analogue DID 9. TR1. 03. 4 +u. P4. C- R 4 port analogue combination DID 9.
TR1. 03. 4 +u. P4. D- R 4 port analogue DID 9. Trufax 1. 00- R PCI 1 Channel Loop Start; Universal PCI (half size) 9. Tru. Fax 2. 00- R PCI 2 Channel Loop Start; Universal PCI (half size) 9.
Tru. Fax 1. 00- R PCI UK 1 Channel Loop Start; Universal PCI (half size) 9. Tru. Fax 2. 00- R PCI UK 2 Channel Loop Start; Universal PCI (half size) References. HOWTO: Upgrade to version 5. Brooktrout drivers Last updated: 0.
ZTN1. 39. 9- INFO Brooktrout Initialisation Error Messages. ID: ZTN1. 39. 9This Zetafax technical note applies to: Zetafax version 9. Note: Zetafax 2. 00. TR1. 14. Summary. The following is a list of error and warning messages that may be generated by the Brooktrout initialisation programs BTAINIT. EXE and BTBINIT. EXE when running the Zetafax server program.
Where appropriate, suggestions are made as to the causes of these messages and what can be done to resolve them. More information. Common error and warning messages. Error/Warning Message.
Cause and Resolution. Brooktrout fax boards only supported under Windows NT4 or higher. Brooktrout fax boards are not supported in pre- Windows NT4 server Operating Systems. Devbta. exe (TR1. Analogue Trufax) error and warning messages. Error/Warning Message. Cause and Resolution.
Invalid PCI- ISA device combination detected. Zetafax does not support a combination of TR1. Trufax Analog ISA and PCI boards in the same machine. These card types must be all one type. Brooktrout TR1. 14 and Trufax Analog fax boards are not supported on Windows XPOnly Trx. Stream boards, such as the TR1. Trufax BRI, are supported by Zetafax under Windows XP Professional.
Cannot find Brooktrout driver. The bfax. sys Brooktrout driver could not be located. Btainit. If the driver is not in one of these locations, it may not be installed correctly. Please refer to the installation guide for further information. ISA board setting is true/false. Indicates whether the initialisation program thinks you are using an ISA or PCI device.
If this is reported incorrectly, check the following: - The Devbta. SERVER] paragraph in setup. I switch if the installed boards are ISA- based.- The ISABoard setting in the individual device paragraphs will be set to 'Yes' if the board is configured as being ISA- based. Failed to construct Btrout. Fax. Init. INFor PCI devices, create a blank file called Btrout. Fax. Init. IN in the < Zetafax install folder> \SERVER \ area and restart the Zetafax Server.
For ISA boards, please contact your technical support. Failed to start FAXINIT. EXEEnsure that the file FAXINIT.
EXE exists in the < Zetafax install folder> \SERVER\ folder. Devbtb. exe (TR1.
Trufax BRI) error and warning messages. Error/Warning Message. Cause and Resolution. Cannot find Boston driver or Boston device.
The program btbinit. Boston device- a copy of boston. Other messages generated around this message (see below) provide further information as to exactly what has happened. No Boston devices were automatically detected. The program btbinit.
Boston (TRx. Stream) devices installed in the machine. Please check the following: - There is a board installed- The boards module number is set to a value between 2 and f. See the board installation instructions for further details on how to do this. If it's an older TR1. ZTN1. 39. 7- HOWTO Configure older TR1. Brooktrout boards. Boston board detected, but no driver found. A Boston board with working channels is installed in the machine, but the boston. To resolve this issue, enter Device Manager and update the Brooktrout Board driver, pointing it at the trxstream.
This is located on the Zetafax CD and in the < Zetafax install folder\SERVER\Boston\ folder on the local hard- drive. Dead Brooktrout module n detected. The Brooktrout board with module n cannot be used by Zetafax. The module may be faulty. Try using the board with the Brooktrout Fax. Voice. Diag. exe program (available on the Zetafax CD) to determine if it is operational. Module n exists, but the firmware could not be downloaded to it. The Brooktrout board with module n was found but the firmware could not be downloaded to it. The module might be faulty. Try using the board with the Brooktrout Fax. Voice. Diag. exe program (available on the Zetafax CD) to determine if it is operational.
Failed to start CONFIGTOOL. EXEThe Brooktrout.
Configuration Tool (configtool. This tool is installed by the Boston. Zetafax installation and automatically installed when you add a TRx. Stream device (Tr. Trufax BRI). To install this tool, try the following: - Run the Zetafax Configuration program and add your Brooktrout TR1.
Trufax BRI board through the Device Wizard. This will install the boston. Install the Boston. Zetafax install folder> \SERVER\Boston\trxstream\ folder. References. ZTN1. INFO Brooktrout TR1. Tru. Fax BRI technical note references for Zetafax. ZTN1. 39. 7- HOWTO Configure older Brooktrout TR1.
PRI boards. ZTN1. HOWTO Install and configure Brooktrout TR1. Tru. Fax BRI intelligent fax boards. ZTN1. 39. 4- HOWTO Upgrade Brooktrout TR1. Installations from Zetafax version 8 or 9 Pre SP1.
ZTN1. 39. 7- HOWTO Configure older TR1. Brooktrout boards.
Last reviewed: 1 June 2. GC/MW)Date Published: 9 September 2.